Terms of Use

By accessing or using the SwiftRefundResolution website at swiftrefundresolution.com (the “Site”), creating an account on our client portal at clients.swiftrefundresolution.com, or engaging any of our services, you (“User,” “Client,” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” will refer to that entity.

For the purposes of these Terms, the following definitions apply:

SwiftRefundResolution provides professional dispute resolution, refund recovery, and claims management services. Our Services include, but are not limited to, the following categories:

• Transport & Logistics: Recovery assistance for delayed shipments, lost or damaged goods, billing overcharges, and service failures by transport and logistics providers.
• E-Commerce Disputes: Assistance with defective products, non-deliveries, misrepresented goods, and unauthorized charges through online platforms.
• Subscription Service Cancellations & Refunds: Resolution of unwanted renewals, unauthorized subscription billing, service downgrades, and complex cancellation processes.
• Telecom & Utilities: Recovery for overbilling, erroneous charges, service outage compensation, security deposit returns, and contract disputes.
• Business-to-Business (B2B) Disputes: Assistance with payment discrepancies, SLA failures, breach of contract claims, and vendor disputes.
• Travel & Hospitality: Claims for flight cancellations and delays, hotel booking disputes, lost or damaged luggage, and denied boarding compensation.

We reserve the right to decline to accept, evaluate, or continue with any Case at our sole discretion, including Cases that fall outside our areas of expertise, involve fraudulent claims, or present conflicts of interest.

To access or use our Services, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age, or the age of majority in your jurisdiction if higher.
• You must have the legal capacity to enter into binding contracts under applicable law.
• You must not be prohibited from receiving services under the laws of the United States or any other applicable jurisdiction.
• If submitting a Case on behalf of a business or organization, you must have proper authority to represent and bind that entity.
• You must not have had a prior account suspended or terminated by SwiftRefundResolution for violations of these Terms.

By using the Site or Services, you represent and warrant that you satisfy all eligibility requirements. SwiftRefundResolution reserves the right to verify eligibility at any time and to terminate or suspend access if it determines, at its sole discretion, that you do not meet these requirements.

To submit a Case or access our client portal, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information as required by the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the confidentiality of your account credentials, including your password.
• Accept responsibility for all activities that occur under your account.
• Notify SwiftRefundResolution immediately at support@swiftrefundresolution.com if you become aware of any unauthorized use of your account or any other security breach.

SwiftRefundResolution reserves the right to refuse registration, cancel accounts, or remove or edit content at its sole discretion.

SwiftRefundResolution operates on a contingency fee basis. You pay no upfront fees, retainers, or consultation charges. Our compensation is structured as follows:

• No Recovery, No Fee: If we are unable to recover any funds on your behalf, you owe SwiftRefundResolution nothing.
• Contingency Fee: If we successfully recover funds on your behalf, you agree to pay SwiftRefundResolution a fee equal to the percentage of Recovered Funds agreed upon in your individual Case agreement, which will be clearly disclosed and agreed to before we commence active work on your Case.
• Fee Disclosure: The exact contingency percentage applicable to your Case will be presented to you in writing and requires your affirmative consent before we proceed.
• Payment Timing: Payment of the Contingency Fee is due upon successful recovery and confirmation of funds. An invoice will be issued through your client portal at that time.
• Payment Methods: We accept major credit and debit cards and bank transfers, processed securely through our payment provider.

All fees are denominated in US Dollars (USD). In cases where recovery is partial, the Contingency Fee will be calculated based on the partial amount actually recovered. You agree not to circumvent or avoid payment of the Contingency Fee after a successful recovery has been achieved.

In using our Services, you agree to:

• Provide truthful, accurate, and complete information regarding your Case, including all supporting documentation requested by our team.
• Promptly respond to requests for additional information, documentation, or clarification from your case handler.
• Notify us immediately of any developments in your Case, including if you separately resolve the dispute, receive a refund, or enter into any agreement with the Third Party without our involvement.
• Refrain from independently contacting the Third Party in a manner that could prejudice your Case without prior coordination with your assigned case handler.
• Authorize SwiftRefundResolution to communicate with Third Parties on your behalf for the purpose of resolving your Case.
• Not submit Cases that are fraudulent, fictitious, exaggerated, or based on misrepresented facts.
• Comply with all applicable laws and regulations in connection with your use of our Services.

SwiftRefundResolution makes no representations, warranties, or guarantees regarding the outcome of any Case. While we employ best practices and experienced case handlers, the resolution of disputes is subject to factors beyond our control, including:

• The policies, procedures, and discretion of the Third Party involved.
• The applicable laws and regulations governing the dispute.
• The strength and completeness of the evidence and documentation available.
• The timeframes and limitations periods applicable to your specific claim type.
• Changes in law, regulation, or Third Party policies after a Case is submitted.

Our acceptance of a Case for evaluation or active handling does not constitute a guarantee or promise of a successful outcome. Past results in other Cases do not guarantee similar outcomes in your Case.

SwiftRefundResolution treats all Client information and Case details as confidential. We will not disclose your personal information, Case details, or the terms of any resolution to third parties except:

• As necessary to pursue your Case (e.g., communicating with the Third Party on your behalf, with your authorization).
• To our service providers who assist in delivering our Services, under confidentiality obligations.
• As required by applicable law, regulation, court order, or valid legal process.
• To protect the rights, property, or safety of SwiftRefundResolution, its clients, or others.
• With your explicit prior consent.

By submitting a Case, you authorize SwiftRefundResolution to disclose your information to the relevant Third Party to the extent reasonably necessary to pursue your claim. Please review our Privacy Policy for full details on how we collect, use, and protect your information.

All content, design elements, graphics, text, logos, software, and materials on the Site — including but not limited to the SwiftRefundResolution name, brand, and methodology — are the exclusive property of SwiftRefundResolution or its licensors and are protected by applicable United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for personal, non-commercial purposes in connection with your use of our Services. You may not:

• Copy, reproduce, distribute, or publicly display any content from the Site without prior written permission.
• Modify, adapt, translate, reverse engineer, or create derivative works from any Site content or software.
• Use any SwiftRefundResolution trademark, logo, or brand element without prior written authorization.
• Scrape, harvest, or systematically extract data from the Site using automated tools.

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SWIFTREFUNDRESOLUTION EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE SITE.
• WARRANTIES THAT ANY PARTICULAR CASE WILL BE SUCCESSFULLY RESOLVED OR THAT ANY SPECIFIC AMOUNT OF FUNDS WILL BE RECOVERED.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SWIFTREFUNDRESOLUTION AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
• DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR SERVICES.
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
• DAMAGES ARISING FROM THE ACTIONS OR INACTIONS OF ANY THIRD PARTY IN CONNECTION WITH YOUR CASE.

IN ALL CASES, SWIFTREFUNDRESOLUTION’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO SWIFTREFUNDRESOLUTION IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).

Some states do not allow certain limitations on liability, so some of the above limitations may not apply to you. In such states, SwiftRefundResolution’s liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless SwiftRefundResolution and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Site or Services in a manner not authorized by these Terms.
• Any false, misleading, or inaccurate information you provided in connection with your Case or account.
• Your violation of any applicable law, regulation, or the rights of any Third Party.
• Any dispute between you and a Third Party that arises independently of SwiftRefundResolution’s Services.

SwiftRefundResolution reserves the right to assume exclusive control of the defense of any matter subject to indemnification, in which case you agree to cooperate with SwiftRefundResolution in asserting any available defenses.

Our Site may contain links to third-party websites, services, or resources. SwiftRefundResolution does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party site or service. You access third-party links at your own risk.

In the course of providing Services, SwiftRefundResolution may engage third-party service providers (such as payment processors, communication platforms, or document management tools). These providers operate under their own terms and privacy policies, and we select providers who maintain appropriate data protection standards.

SwiftRefundResolution is not a party to, and assumes no responsibility for, the outcome of any direct dealings you have with Third Parties, including any settlement, refund, or agreement reached independently of our involvement.

When using the Site or Services, you agree that you will not:

• Submit fraudulent, fabricated, or knowingly false claims or documentation.
• Use the Services for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation.
• Attempt to gain unauthorized access to any portion of the Site, other user accounts, or related systems or networks.
• Introduce any virus, trojan, worm, malware, or other harmful code to the Site or its infrastructure.
• Use automated means (bots, scrapers, crawlers) to access or extract data from the Site without prior written consent.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site.
• Harass, threaten, or intimidate SwiftRefundResolution staff or representatives.
• Use the Services to pursue claims you know to be without merit, frivolous, or intended to harm a Third Party.
• Sell, resell, or otherwise exploit access to the Services for commercial purposes without prior written authorization.

Violation of this section may result in immediate termination of your account and Case, referral to appropriate law enforcement authorities, and civil legal action where warranted.

Termination by SwiftRefundResolution: We reserve the right to suspend or terminate your account and access to our Services, with or without notice, for any reason, including if we reasonably believe that you have violated these Terms, provided false information, engaged in prohibited conduct, or if continued engagement presents a risk to SwiftRefundResolution or third parties.

Termination by You: You may close your account at any time by contacting us at support@swiftrefundresolution.com or through your client portal. Closing your account does not relieve you of any payment obligations for Contingency Fees that became due prior to termination.

Effect of Termination: Upon termination, your right to access and use the Services will immediately cease. Sections of these Terms that by their nature should survive termination — including Sections 6, 10, 11, 12, 13, 17, and 18 — will survive and remain in full force and effect.

If your account is terminated due to a violation of these Terms, you may not re-register for or access the Services without our express written consent.

These Terms and any dispute arising out of or related to these Terms or your use of the Site or Services shall be governed by and construed in accordance with the laws of the United States and the laws of the State in which SwiftRefundResolution is registered and operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the applicable state, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

Informal Resolution First: Before initiating any formal dispute process, you agree to first contact SwiftRefundResolution at support@swiftrefundresolution.com and provide a written description of your complaint. We will attempt to resolve your concern informally within 30 days.

Binding Arbitration: If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (excluding claims for injunctive relief to protect intellectual property) shall be resolved by binding arbitration administered by a recognized arbitration body under its applicable rules. The arbitration shall be conducted in English, and the arbitrator’s award shall be final and binding.

Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST SWIFTREFUNDRESOLUTION.

Exceptions: Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent irreparable harm pending arbitration.

SwiftRefundResolution reserves the right to modify, update, or replace these Terms at any time in its sole discretion. When we make material changes, we will notify you through one or more of the following methods:

• Posting a prominent notice on the Site.
• Sending a notification to the email address associated with your account.
• Displaying an in-portal notification when you next log in.

Your continued use of the Site or Services after the updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Site and Services and may close your account.

We encourage you to review these Terms periodically. The most current version of these Terms will always be available at swiftrefundresolution.com/terms-of-use/.

If you have any questions, concerns, or requests regarding these Terms of Use, please contact us:

For account-related matters, log in to your client portal and use the in-portal support system for the fastest response. We aim to respond to all written inquiries within 2 business days.